Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

19-20 Jul
2 days
MIKE HYDRO RIVER ECO Lab This three-day course teaches you the fundamentals of ecological modelling and gives you an introduction on how to develop an ecological model and set it up using MIKE HYDRO River ECO Lab. Focus is on 1D systems. Thailand
19-20 Jul
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added value of using flexible meshes compared to rectangular grids. Australia
23-24 Jul
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Australia
23-25 Jul
3 days
FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building two and three-dimensional flow and solute-transport models. Australia
24-25 Jul
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Chile
25-26 Jul
2 days
MODELLING LONG-TERM SHORELINE EVOLUTION IN COMPLEX COASTAL PROJECTS This two-day gives you a good understanding of the capabilities of the new MIKE 21 FM Shoreline Morphology (MIKE 21 FM SM). The aim is to enable you to set up and use the shoreline model in complex coastal projects. Thailand
25-26 Jul
2 days
MIKE 21 SW/BW This two-day course helps you predict and analyse wave climates in offshore and coastal areas and wave conditions in ports and behind structures where accurate assessment of wave impact is of utmost importance. Australia
More courses

Upcoming webinars

26 Jul
1 day
FEFLOW This free, one hour webinar covers typical modeling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
1 Aug
1 day
MIKE FLOOD & HIDDEN TOOLS This free, 30-minute webinar provides you with the fundamentals and approaches for MIKE FLOOD. You will get an opportunity to improve your workflows with an overview of the necessary tools for optimising your daily workflow as a water resources engineer. The webinar takes place 1 August, 2018, 12:00-12:30 NZT. Online
14 Aug
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The presentation includes a description of available modules, of the modular structure of calculation implemented in MIKE, useful considerations when selecting which model to adopt (sediment characteristics being the most important), among other modeling related aspects. 16:00-17:30 UTC (12:00-1:30pm EST) Online
21 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
23 Aug
1 day
MIKE POWERED BY DHI TECHNOLOGIES This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. Across the globe, water professionals know MIKE Powered by DHI is the gold standard. The total coverage and truly integrated modeling possibilities of our product range is unmatched by any similar software family. We offer everything from off-the-shelf software to highly customizable, cost-effective and sustainable IT solutions, developed specifically for your project. 18:00 UTC (2:00pm EST) Online
5 Sep
1 day
MIKE 3 MARINE WEBINAR This free, 30 minute webinar provides you with a background of the mechanics of the operational white-box model which underpins central Waitemata harbour forecasts for the Safeswim initiative, monitoring the water quality in and around the Waitemata harbour. Join lead Marine modeller and coastal scientist, Ben Tuckey, as he walks you through this exciting project, used daily by thousands of Auckland bathers before they swim at local beaches. Online
6 Sep
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. Online
27 Sep
1 day
MIKE URBAN This free, one hour webinar provides an introduction to different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of green infrastructure practices on the local level including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12:00-1:00pm EST) Online
3 Oct
1 day
MIKE URBAN CPOD WEBINAR This free, 30 minute webinar introduces a web-based geo-spatial operational service for urban managers and environmental regulators for improved catchment management.   Online
3 Oct
1 day
MIKE URBAN CPOD WEBINAR This free, 30 minute webinar introduces a web-based geo-spatial operational service for urban managers and environmental regulators for improved catchment management.   New Zealand
More webinars