Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

27-28 Feb
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course in Auckland gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. New Zealand
27 Feb
1 day
MIKE FLOOD This free-of charge, one-hour webinar provides an introduction to the MIKE FLOOD framework and its capabilities for integrated one and two dimensional flood modelling. You will be introduced to the setup and application of a coupled flood model including a 1D collection system network, a 1D river network and a 2D surface model for floodplains as well as how to visualize flood model results. 14:00-15:00 UTC Online
28 Feb-1 Mar
2 days
MIKE URBAN WD This two-day course gives you a detailed insight into real time control (Control) modelling of collection systems. The aim is to enable you to set up a reliable real time control model and to analyse and present the simulation results. Australia
1 Mar
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
1-2 Mar
2 days
MIKE 21 BW This course two-day course teaches you the fundamentals of wave modelling as well as gives you an introduction on how to set up wave agitation models for various applications using the MIKE 21 Boussinesq Wave (BW) in both 1D and 2D. Greece
2 Mar
1 day
FEEDBACK EMMP This one day seminar in Vancouver, British Columbia covers coastal development activities that cause sediment plumes, the physiochemical factors that determine their behaviour, and their associated impacts on marine and coastal environments. We'll discuss methods that can help sustainably manage these impacts during both project design and implementation. 9:00am - 4:00pm PST Canada
5-9 Mar
5 days
FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
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Upcoming webinars

27 Feb
1 day
MIKE FLOOD This free-of charge, one-hour webinar provides an introduction to the MIKE FLOOD framework and its capabilities for integrated one and two dimensional flood modelling. You will be introduced to the setup and application of a coupled flood model including a 1D collection system network, a 1D river network and a 2D surface model for floodplains as well as how to visualize flood model results. 14:00-15:00 UTC Online
6 Mar
1 day
MIKE SHE During this free, one-hour webinar, we'll discuss Integrated Watershed Hydrology Modeling, the cornerstone technology for estimating climate change impacts on water supply and demand; performing comprehensive water balances; evaluating conjunctive use impacts of groundwater extraction on surface water bodies; optimizing irrigation for agriculture operations; developing wetland management strategies; assessing the impacts of urbanization on local hydrology; and more. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
14 Mar
1 day
MIKE HYDRO RIVER This free webinar is a general introduction to the MIKE HYDRO River system and its application areas. It will cover the capabilities for modelling of simple or complex river systems incl. hydraulic structure and reservoir operations, flood forecasting, pollution transport, water quality and dam break analysis. It will further illustrate the capability of MIKE HYDRO River to be an important component in fully integrated model applications with couplings to 2D surface models and hydrological models. 14:00-15:00 UTC Online
15 Mar
1 day
MIKE ECO Lab This free, one hour webinar will introduce you to the tools to model water, habitats, and behavior as well as a basic understanding of the main concepts and applications. The ecological management of water environments is increasingly following an ecosystem-based approach. This is the management of human activities based on the best available information on the aquatic ecosystem and its dynamics. 16:00-17:00 UTC (12:00-1:00pm EST) Online
20 Mar
1 day
MIKE URBAN This free-of-charge, one-hour webinar will give you a general introduction to data management and numerical modelling (MIKE 1D) of urban collection system networks (separate and combined). MIKE URBAN is a GIS-based software system that provides a complete working environment for the analysis, management and operation of storm water drainage and waste water systems in separate and combined systems. 13:-00-14:00 UTC. Online
27 Mar
1 day
FEFLOW This free, one hour provides you with an introduction to groundwater modelling using FEFLOW. You will learn the basic concepts of the software through building two and three-dimensional flow and solute-transport models applying the most important program functions, including pre-processing, simulation and results evaluation. Online
4 Apr
1 day
MIKE SHE The development of an integrated watershed model requires an understanding of what are, traditionally, different disciplines - surface hydrology, river hydraulics, and groundwater flow. This free-of-charge, one-hour webinar also will give you an overview of the physical and modelling aspects of all the processes in the hydrological cycle and fully integrated surface water and groundwater modelling. We shall show you examples of MIKE SHE's easy to use, model independent graphical user interface. 14:00-15:00 UTC Online
10 Apr
1 day
MIKE 21 This free-of-charge, one hour webinar will focus on the integrated modelling of coastal and estuarine processes using the sediment transport modules available in MIKE 21 and 3. Includes a description of available modules, of the modular structure of calculation implemented in MIKE and considerations when selecting a model. The presentation also includes examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 14:00-15:00 UTC Online
19 Apr
1 day
MIKE FLOOD This free, one hour webinar will give you an introduction to MIKE FLOOD’s capabilities for integrated one and two dimensional flood modeling. You will see how to set up a coupled model combining a 1D sewer network, a 1D river network, and a 2D floodplain, as well as how to visualize results. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
25 Apr
1 day
FEFLOW This free, one-hour webinar covers typical modelling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. FEFLOW’s scope of application ranges from simple local-scale to complex large scale modelling. Application areas include water management, mine water, saltwater intrusion, geothermal energy, and variably saturated media. Online
More webinars