Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

26-27 Nov
2 days
FEFLOW/FePEST In this three-day course in Berlin you are provided with an introduction to FePEST. You learn about the basic PEST definitions required for understanding the FePEST interface and achieving FePEST best practice. Germany
27 Nov
1 day
URBAN FLOOD RISK ASSESSMENT WITH MIKE SOFTWARE This one-day course gives you an introduction to urban flood risk assessment using a three level approach which includes DHI Flood Screener, MIKE URBAN and MIKE FLOOD. Switzerland
3-4 Dec
2 days
WEST This free-of-charge webinar will give you an overview of the aspects to be addressed when modelling biological wastewater treatment plants. WEST wastewater treatment plant (WWTP) modelling and simulation software will be applied. Time: 3 Dec, 14.00 UTC + 1 Online
3 Dec
1 day
MIKE SHE In this one-day course you learn about the hydrological cycle and fully coupled and fully integrated surface water and groundwater modelling. There will also be an example shown of a model in the Canterbury region. New Zealand
4-5 Dec
2 days
MIKE FLOOD This two-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Sweden
5 Dec
1 day
FEFLOW This half-day workshop at the FEFLOW International User Conference provides insight on having FEFLOW / FePEST functionalities accessible in the Cloud. Topics include: how to perform automated installation of components and configuration on the target system; share static problem files to reduce upload time; and scheduling, server administration, and online monitoring of simulations/status reports. http://events.dhigroup.com/feflow-2018/feflow-2018-program/feflow-international-user-conference-session-descriptions/ USA
5 Dec
1 day
FEFLOW This one-day workshop at the FEFLOW International User Conference will review the multiple modeling options for flow and mass transport using simple yet educational examples. The focus will be on "why and how" rather than narrow technical topics. This session is ideal for all levels since it will provide an overview of software options as well as address punctual conceptual questions. More details: http://events.dhigroup.com/feflow-2018/feflow-2018-program/feflow-international-user-conference-session-descriptions/ USA
More courses

Upcoming webinars

3-4 Dec
2 days
WEST This free-of-charge webinar will give you an overview of the aspects to be addressed when modelling biological wastewater treatment plants. WEST wastewater treatment plant (WWTP) modelling and simulation software will be applied. Time: 3 Dec, 14.00 UTC + 1 Online
7 Feb
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
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