Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

21-22 May
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. France
21-22 May
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Tunisia
21-22 May
2 days
MIKE 3 FLOW MODEL HD FM This two-day course teaches you 3D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 3 Flow Model HD FM model using flexible mesh bathymetry. Singapore
21-22 May
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course in Christchurch aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added value of using flexible meshes compared to rectangular grids. New Zealand
23-24 May
2 days
MIKE HYDRO BASIN This two-day course gives you an overview of how to use MIKE HYDRO Basin to support river basin management and reservoir operations. The course can be adapted to focus on different aspects of river basin management including hydropower, surface water gr Vietnam
23-24 May
2 days
MIKE 21 FLOW MODEL HD FM This two-day course in Bremen teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Germany
27-28 May
2 days
MIKE HYDRO RAINFALL-RUNOFF (RR) The main focus of this two-day, hands-on course is to teach you to apply the functions of the NAM model. However, the course also introduces you to the other models within the RR module, addresses the typical problems you face in hydrological modelling an Thailand
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Upcoming webinars

29 May
1 day
MIKE FLOOD / MIKE URBAN This free, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 15:00-16:00 UTC (11:00am EST) Online
5 Jun
1 day
DHI NZ WEBINAR: Wetlands For Water Sensitive Cities In this webinar, you will hear how wetlands are the key technology in the design of water sensitive cities for sustainable urban water management. Urban Water Transitions Framework identifies six distinct developmental “states” of a city on its path to increased water sensitivity. The highest state is the water sensitive city, which is based on holistic management of the integrated water cycle to protect and enhance the health of receiving waterways. 0:00-0:30 UTC (12:00 pm NZST) Online Register
11 Jun
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 15:00-16:00 UTC (11:00am EST) Online
13 Jun
1 day
MIKE URBAN This free, 1.5-hour intermediate level webinar provides insight into real time control modeling of collection systems. The aim is to enable you to set up a reliable real time control model and to analyze and present the simulation results. MIKE URBAN CS is a GIS-based software system for the data management and modelling of surface runoff, flows, water quality and sediment transport in urban catchments and collection systems. 15:00-16:30 UTC (11:00 am EST) Online
27 Jun
1 day
MIKE TECHNOLOGY This free, one-hour webinar will introduce you to the world of MIKE Powered by DHI technologies. MIKE Powered by DHI technologies can be used for a wide range of challenges in water environments, including oceans, coastlines, harbors and ports, sediment transport, water quality and ecology, surface and groundwater, rivers and reservoirs, flooding, climate change, water management, water distribution, collection systems, wastewater treatment, and flow in porous media. 15:00-16:00 UTC (11am EST) Online
3 Jul
1 day
DHI NZ WEBINAR: An introduction to DHI: Non-thematic This 30 minute webinar is a non-technical introduction to ‘who is DHI’ – services and software. We will talk about DHI’s background and philosophy being a not-for-profit organisation, as well as the range of software options covering all aspects of water and the capacity building, training and knowledge sharing support options available. 0:00-0:30 UTC (12:00 pm NZST) Online Register
22 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00 - 16:00 UTC 11:00am EST Online
4 Sep
1 day
DHI NZ WEBINAR: MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join senior urban modeller Rathika Jebamony as she takes you through the new interface, providing tips and tricks along the way, including the main differences between the new interface and the older MIKE URBAN classic interface. 0:00-0:30 UTC (12:00 pm NZST) Online Register
12 Sep
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to the different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of the green infrastructure practices on the local level thus including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12pm EST) Online
3 Oct
1 day
MIKE21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The session also includes several examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 16:00-17:30 UTC 12:00 pm EST Online
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