Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

11 Jan
1 day
FEFLOW This free, one hour webinar provides you with an introduction to groundwater modeling using FEFLOW. You will learn the basic concepts of the software through building two and three-dimensional flow and solute-transport models applying the most important program functions, including pre-processing, simulation and results evaluation. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
17-19 Jan
3 days
MIKE HYDRO RIVER This three-day course gives you an introduction to the capabilities of the MIKE HYDRO River model-ling system in order to enable you to set up and run basic river models with MIKE HYDRO River India
22-23 Jan
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Italy
25 Jan
1 day
MIKE HYDRO BASIN This free, one and a half hour long webinar provides an overview of the capabilities of MIKE HYDRO Basin and how it can be used create models for river basin management and reservoir operations. MIKE HYDRO Basin is a multi-purpose, GIS-based decision support tool for integrated river basin analysis, planning and management. The software links hydrological, engineering, water quality, agronomic, and other information in an integrated framework. 15:00-16:30 UTC (11:00am-12:30pm EST) Online
6 Feb
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 16:00-17:00 UTC (12:00pm-1:00pm EST) Online
12-13 Feb
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Italy
15 Feb
1 day
MIKE URBAN If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE URBAN, the urban water modeling software of choice when important parameters for model selection are stability, workflow, openness, flexibility, GIS integration and physical soundness. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
More courses

Upcoming webinars

11 Jan
1 day
FEFLOW This free, one hour webinar provides you with an introduction to groundwater modeling using FEFLOW. You will learn the basic concepts of the software through building two and three-dimensional flow and solute-transport models applying the most important program functions, including pre-processing, simulation and results evaluation. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
25 Jan
1 day
MIKE HYDRO BASIN This free, one and a half hour long webinar provides an overview of the capabilities of MIKE HYDRO Basin and how it can be used create models for river basin management and reservoir operations. MIKE HYDRO Basin is a multi-purpose, GIS-based decision support tool for integrated river basin analysis, planning and management. The software links hydrological, engineering, water quality, agronomic, and other information in an integrated framework. 15:00-16:30 UTC (11:00am-12:30pm EST) Online
6 Feb
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 16:00-17:00 UTC (12:00pm-1:00pm EST) Online
15 Feb
1 day
MIKE URBAN If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE URBAN, the urban water modeling software of choice when important parameters for model selection are stability, workflow, openness, flexibility, GIS integration and physical soundness. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
6 Mar
1 day
MIKE SHE During this free, one-hour webinar, we'll discuss Integrated Watershed Hydrology Modeling, the cornerstone technology for estimating climate change impacts on water supply and demand; performing comprehensive water balances; evaluating conjunctive use impacts of groundwater extraction on surface water bodies; optimizing irrigation for agriculture operations; developing wetland management strategies; assessing the impacts of urbanization on local hydrology; and more. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
22 Mar
1 day
MIKE ECO Lab This free, one hour webinar will introduce you to the tools to model water, habitats, and behavior as well as a basic understanding of the main concepts and applications. The ecological management of water environments is increasingly following an ecosystem-based approach. This is the management of human activities based on the best available information on the aquatic ecosystem and its dynamics. 16:00-17:00 UTC (12:00-1:00pm EST) Online
19 Apr
1 day
MIKE FLOOD This free, one hour webinar will demonstrate MIKE FLOOD’s capabilities for integrated one and two dimensional flood modeling. You will learn how to set up a coupled model combining a 1D sewer network, a 1D river network, and a 2D floodplain, as well as how to visualize results. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
17 May
1 day
FEFLOW This free, one hour webinar provides fundamentals and approaches for FEFLOW customization using the Interface Manager IFM (C/C++) and the Python interface. You will get an overview of the necessary tools for optimizing your daily workflow as a groundwater modeler. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
7 Jun
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
21 Jun
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – an exciting new web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). The webinar will also showcase WaterNet Online’s ability to receive real-time data from SCADA, offering real time, hindcasting and forecasting capabilities. 16:00-17:00 UTC (12:00-1:00pm EST) Online
More webinars