Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25 Mar
1 day
SOFTWARE AND SOLUTIONS FOR AQUATIC ENVIRONMENTS This free, one-day seminar in Mexico City, Mexico is designed for water-related professionals and existing MIKE software users who are interested in learning about innovative solutions and modeling technologies. The seminar will include presentations from local MIKE users with examples of studies performed, as well as the new features of the latest 2019 version. All presentations will be in Spanish. 8:30am-5:00pm CST Mexico
25-26 Mar
2 days
MIKE HYDRO RIVER This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Hungary
26-27 Mar
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Hungary
26-27 Mar
2 days
MIKE HYDRO RAINFALL-RUNOFF (RR) The main focus of this two-day, hands-on course is to teach you to apply the functions of the NAM model. However, the course also introduces you to the other models within the RR module, addresses the typical problems you face in hydrological modelling an Malaysia
28-29 Mar
2 days
DYNAMIC ANALYSIS OF MOORED VESSELS This two-day, hands-on course teaches you the fundamentals of mooring analysis and gives you an introduction on how to set up a moored ship in a port which is subject to environmental forcing such as waves, currents and wind. Italy
28-29 Mar
2 days
MIKE 21 ST FM This two-day course in Bremen teaches you the fundamentals of sand transport modelling for both pure currents and a combined waves and current regime. You learn how to set up a sand transport model and simulate the sand transport and morphological changes. Germany
28 Mar
1 day
SOFTWARE AND SOLUTIONS FOR AQUATIC ENVIRONMENTS This free, one-day seminar in Monterrey, Mexico is designed for water-related professionals and existing MIKE software users interested in learning about innovative solutions and modeling technologies. The seminar will include presentations from local MIKE users with examples of studies performed, as well as information on the new features of the latest 2019 software. All presentations will be in Spanish. 8:30am-5:00pm CST Register: http://events.dhigroup.com/eventos-de-dhi-america-latina/seminario-monterrey/ Mexico
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Upcoming webinars

9 Apr
1 day
MIKE SHE This free, one hour webinar addresses integrated watershed hydrologic and hydraulic modeling; the cornerstone technology to answer today’s key water management challenges. 15:00-16:00 UTC (11:00am EST) Online
10 Apr
1 day
DHI NZ WEBINAR: Heavy Metals In Urban Waterways: Causes and Consequences This free, 30-minute webinar discusses different aspects of heavy metal contamination in urban water ways, with examples both nationally and internationally. In addition, you will get an overview of the necessary mitigation options, for both freshwater and coastal receiving environments, to support decision making. Topics you will cover: Heavy metal ecotoxicity Catchment loads In-stream concentration Metal bioavailability Metal accumulation Mitigation options Online Register
10 Apr
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. 15:00-16:00 UTC (11:00am EST) Online
23 Apr
1 day
MIKE 3 his free, one-hour webinar will introduce an advanced modeling application (MIKE3 Wave FM) that focuses on accurate calculation of wave transformation from deep to shallow water until it reaches the very edge of marine structures. This is of great importance to planners, designers, authorities and asset owners. This new knowledge supports cost effective design and planning of marine infrastructures exposed to wave forcings. 19:00-20:00 UTC (3:00pm EST) Online
7 May
1 day
MIKE OPERATIONS This free, one-hour webinar provides information on this dynamic tool which enables you to quickly and safely build real-time systems while offering flexible tools that help you deal with complexities within real-time modeling. We’ll spend 25 minutes on introducing the software and 30 minutes on a live demo which covers a brief tour of a flood forecasting system including models. 15:00-16:00 UTC (11:00am EST) Online
8 May
1 day
DHI NZ WEBINAR: Modelling Water Quality in Rivers – Black Box or White Box? Monitoring of river water quality informs the public of potential health risks posed by contact with water. Predictive models used for forecasting can be of two types – white box (deterministic based) or black box (regression based). In this webinar, you will hear an overview of both types of modelling approaches and recommendations on their applications. Online Register
14 May
1 day
MIKE FLOOD This free one-hour webinar will demonstrate the capabilities of MIKE FLOOD for one- and two-dimensional integrated flood modeling induced by the dam break of a water reservoir and / or a tailing dam. We will present how to model (tailing material (non-Newtonian fluid) due to the dam break of a tailing dam using a 2D approach. 15:00-16:00 UTC (11:00am EST) Online
29 May
1 day
MIKE FLOOD / MIKE URBAN This free, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 15:00-16:00 UTC (11:00am EST) Online
5 Jun
1 day
DHI NZ WEBINAR: Wetlands For Water Sensitive Cities Urban Water Transitions Framework identifies six distinct developmental “states” of a city on its path to increased water sensitivity. The highest state is the water sensitive city, which is based on holistic management of the integrated water cycle to protect and enhance the health of receiving waterways. In this webinar, you will hear how wetlands are the key technology in the design of water sensitive cities for sustainable urban water management. Online Register
11 Jun
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. 15:00-16:00 UTC (11:00am EST) Online
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