Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

26-27 Sep
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Norway
26-28 Sep
3 days
MIKE HYDRO BASIN This three-day course gives you an overview of how to use MIKE HYDRO Basin to support river basin management and reservoir operations. The course can be adapted to focus on different aspects of river basin management including hydropower, surface water groundwater interaction, irrigation, and water quality. India
27 Sep
1 day
MIKE URBAN This free, one hour webinar provides an introduction to different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of green infrastructure practices on the local level including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12:00-1:00pm EST) Online
27-28 Sep
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Vietnam
3 Oct
1 day
MIKE URBAN CPOD WEBINAR This free, 30 minute webinar introduces a web-based geo-spatial operational service for urban managers and environmental regulators for improved catchment management.  This webinar takes place on 3 October 2018, 12:00-12:30 NZT. Online
3-4 Oct
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you 2D hydrodynamic modelling (HD) and gives you the advanced skills on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Hungary
10-11 Oct
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Hungary
More courses

Upcoming webinars

27 Sep
1 day
MIKE URBAN This free, one hour webinar provides an introduction to different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of green infrastructure practices on the local level including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12:00-1:00pm EST) Online
3 Oct
1 day
MIKE URBAN CPOD WEBINAR This free, 30 minute webinar introduces a web-based geo-spatial operational service for urban managers and environmental regulators for improved catchment management.  This webinar takes place on 3 October 2018, 12:00-12:30 NZT. Online
11 Oct
1 day
MIKE HYDRO RIVER This free webinar is a general introduction to the MIKE HYDRO River system and its application areas. It will cover the capabilities for modelling of simple or complex river systems incl. hydraulic structure and reservoir operations, flood forecasting, pollution transport, water quality and dam break analysis. It will further illustrate the capability of MIKE HYDRO River to be an important component in fully integrated model applications with couplings to 2D surface models and hydrological models. 14:00-15:00 UTC Online
11 Oct
1 day
FEFLOW This free, one-hour webinar offers a case study of a state-of-the-art groundwater flow model that was developed in a complex hydrogeologic setting to improve pore pressure estimate reliability and optimize a dewatering system with respect to CAPEX and OPEX costs. The high-resolution 4D groundwater flow model for transient pit wall pore pressure and mine inflow estimates was developed for a large open pit mine in Peru. 15:00 - 16:00 UTC (11am - 12pm EST) Online
25 Oct
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
13 Nov
1 day
MIKE FLOOD This free-of charge, one-hour webinar provides an introduction to the MIKE FLOOD framework and its capabilities for integrated one and two dimensional flood modelling. You will be introduced to the setup and application of a coupled flood model including a 1D collection system network, a 1D river network and a 2D surface model for floodplains as well as how to visualize flood model results. 14:00-15:00 UTC Online
More webinars