Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

23-24 May
2 days
FLOOD FORECASTING AND EARLY WARNING This two-day course teaches you how to create powerful forecasting and early warning system and how you can configure a system to meet your specific needs. Greece
23 May
1 day
MIKE HYDRO River In diesem online Kurs erhalten Sie einen Einblick in die Verwendung von MIKE HYDRO river in einer Vorführung. Dabei wird ein MIKE 11 classic Modells importiert und erweitert. Das Webinar ist kostenfrei und findet von 10 bis 11 Uhr statt. Online
24 May
1 day
MINE DEWATERING AND PORE PRESSURE MODELLING IN A COMPLEX GEOLOGIC SYSTEM This free, one hour webinar will highlight a new approach to Mine Dewatering and Pore Pressure Modelling in a complex geologic system. Thursday 24 May, 2018. 12:00-13:00 AWST Australia Register
25 May
1 day
MIKE HYDRO RIVER In diesem online Kurs erhalten Sie einen Einblick in die Verwendung von MIKE HYDRO river in einer Vorführung. Dabei wird ein MIKE 11 classic Modells importiert und erweitert. Das Webinar ist kostenfrei und findet von 10 bis 11 Uhr statt. Online
29-30 May
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course in Christchurch aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added new value of using flexible meshes compared to rectangular grids. New Zealand
31 May-1 Jun
2 days
FEFLOW Advanced groundwater modelling Hungary
4-6 Jun
3 days
FEFLOW This three-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Switzerland
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Upcoming webinars

23 May
1 day
MIKE HYDRO River In diesem online Kurs erhalten Sie einen Einblick in die Verwendung von MIKE HYDRO river in einer Vorführung. Dabei wird ein MIKE 11 classic Modells importiert und erweitert. Das Webinar ist kostenfrei und findet von 10 bis 11 Uhr statt. Online
24 May
1 day
MINE DEWATERING AND PORE PRESSURE MODELLING IN A COMPLEX GEOLOGIC SYSTEM This free, one hour webinar will highlight a new approach to Mine Dewatering and Pore Pressure Modelling in a complex geologic system. Thursday 24 May, 2018. 12:00-13:00 AWST Australia Register
25 May
1 day
MIKE HYDRO RIVER In diesem online Kurs erhalten Sie einen Einblick in die Verwendung von MIKE HYDRO river in einer Vorführung. Dabei wird ein MIKE 11 classic Modells importiert und erweitert. Das Webinar ist kostenfrei und findet von 10 bis 11 Uhr statt. Online
5 Jun
1 day
URBAN FLOOD MODELLING This free-of-charge, one-hour webinar will demonstrate MIKE URBAN-FLOOD’s capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewer systems and their interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 13:-00-14:00 UTC. Online
7 Jun
1 day
MIKE SHE If you had time for an open discussion with MIKE Powered by DHI staff, what would you ask? In our series of “Ask an Expert” webinars, we give you that chance. Any question - from beginner to advanced - is welcome, and will be addressed in an open forum. This session will focus on MIKE SHE, the most widely used software for fully coupled and fully integrated surface water and groundwater modeling. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
21 Jun
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – an exciting new web based modeling tool that allows water utilities to quickly and efficiently operate their hydraulic model from various devices such as personal computers, smart phones, and tablets (mobile devices). The webinar will also showcase WaterNet Online’s ability to receive real-time data from SCADA, offering real time, hindcasting and forecasting capabilities. 16:00-17:00 UTC (12:00-1:00pm EST) Online
26 Jul
1 day
FEFLOW This free, one hour webinar covers typical modeling tasks such as mine dewatering (open-cut and underground mines), groundwater rebound, reactive transport (acid mine drainage), etc. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
14 Aug
1 day
MIKE 21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The presentation includes a description of available modules, of the modular structure of calculation implemented in MIKE, useful considerations when selecting which model to adopt (sediment characteristics being the most important), among other modeling related aspects. 16:00-17:30 UTC (12:00-1:30pm EST) Online
21 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00-16:00 UTC (11:00am-12:00pm EST) Online
6 Sep
1 day
MIKE 21 MOORING ANALYSIS This free, one hour webinar, introduces you to the fundamentals of dynamic mooring analysis and gives you an introduction on how to set up a moored ship in a port subject to environmental forcings such as waves, currents and wind. The course will also help you assessing vessel motions, fender and line forces, which is of utmost importance when planning for port design and operations. Online
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