Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

19 Feb
1 day
Webinar: Plastic litter - Where does it end up in the coastal waters? In this webinar, you will hear how Agent Based Modelling (ABM) could be used to identify the best sites to place cleanup systems so as to trap the maximum amount of plastics. International case studies will be presented. It is estimated that more than 4.8 million tonnes of plastics were floating in marine environments in 2010. This number is expected to increase by 50-fold by 2100. Cleanup systems need to be actively deployed to collect the plastic litter in the marine environment. Time: 19 Feb 2020, 12:00 pm NZT Online Register
20-21 Feb
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added value of using flexible meshes compared to rectangular grids. Vietnam
20 Feb
1 day
MIKE FLOOD During this free 1 hour webinar including a Q&A session, explore the benefits and applications of two important new features, Long Culverts and Free Outflow Boundary Conditions in the latest 2019 release of MIKE 21 Flexible Mesh (FM). 19:00 UTC (2:00pm EST) Online Register
25-26 Feb
2 days
MIKE URBAN+ COLLECTION SYSTEMS This two-day, hands-on training course in Auckland introduces you to the basic modelling concepts of MIKE URBAN+ COLLECTION SYSTEMS (CS). The course includes essentials of theoretical background, presentation of software implementation and practical hands-on exercises. On completion of the course you will be able to use MIKE URBAN+ CS software to develop your own models by importing GIS data and editing the model data, run hydraulic and water quality simulations, review and present simulations results. New Zealand
25-26 Feb
2 days
FEFLOW Introduction This two-day course provides you with an introduction to groundwater modelling using FEFLOW. You learn about the basic concepts of the software through building flow and transport models (2D/3D). Language: English Hungary
25 Feb-17 Mar
22 days
DYNAMIC ANALYSIS OF MOORED VESSELS This instructor-facilitated, online course provides you with the fundamentals of dynamic mooring analysis. You will be introduced to setting up a moored ship in a port, assessing vessel motions, fender and line forces. The course embraces 4 sessions and mandatory homework every week. Dates: 25 Feb, 3 March, 10 March, 17 March. Time: 13:00 UTC. Fee: € 600 (excl VAT). Online Register
25 Feb
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 10.00 UTC Online Register
More courses

Upcoming webinars

19 Feb
1 day
Webinar: Plastic litter - Where does it end up in the coastal waters? In this webinar, you will hear how Agent Based Modelling (ABM) could be used to identify the best sites to place cleanup systems so as to trap the maximum amount of plastics. International case studies will be presented. It is estimated that more than 4.8 million tonnes of plastics were floating in marine environments in 2010. This number is expected to increase by 50-fold by 2100. Cleanup systems need to be actively deployed to collect the plastic litter in the marine environment. Time: 19 Feb 2020, 12:00 pm NZT Online Register
20 Feb
1 day
MIKE FLOOD During this free 1 hour webinar including a Q&A session, explore the benefits and applications of two important new features, Long Culverts and Free Outflow Boundary Conditions in the latest 2019 release of MIKE 21 Flexible Mesh (FM). 19:00 UTC (2:00pm EST) Online Register
25 Feb
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 10.00 UTC Online Register
27 Feb
1 day
VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show, when and how known, imprinted errors increase the use of trainings and demonstrate, how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 2:00 pm UTC (15:00 CET + 1 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
4 Mar
1 day
Webinar: MIKE URBAN+ 2D Overland Flow In this online webinar, you will learn more about the latest updates in MIKE URBAN+ 2D overland flow tools. You will get an overview of the tool itself, how it can be used and where it sets itself apart from MIKE FLOOD. Time (NZT): Wednesday, 4 March 2020, 12:00 pm Online Register
10 Mar
1 day
FEFLOW During this free 45 minute webinar, including a Q&A session, we will present the foundation of underground water modelling, headlining the advantages that FEFLOW brings as a tool to your business. The graphical interface of FEFLOW will be presented, as well as visualization of maps and graph outputs of the model. Different versions of the software will be presented, with their functionalities explained (flow and mass transfer). 17:00UTC (1:00pm EST) Online Register
16 Mar
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 14.00 UTC Online Register
17 Mar
1 day
MIKE FLOOD In this free webinar including a Q&A session, we will present the latest possibilities for urban flood simulation with the MIKE URBAN + software (the new generation of urban water modeling). We will show you how a 1D sewer network can be coupled with the 2D surface and give you an idea of ​​how the software can support you in your challenges related to urban drainage, flood protection and risk management. 16:00UTC Online Register
19 Mar
1 day
Webinar: Using Model Warehouse to manage your models In this online webinar, you will learn how Model Warehouse can assist you in managing your modelling files and projects. You will get an overview of the software and the features as well as best practice in storing your modelling related files and projects. Time (NZT): Thursday, 19 March 2020, 12:00 pm Online Register
24 Mar
1 day
WEST During this free 1 hour webinar including Q&A different aspects of sewage treatment systems will be presented. From the correct characterization of the effluent to be treated, to the operational details, several points relevant for optimization and energy efficiency will be addressed. 15:00 UTC (11:00am EST) Online Register
More webinars