Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

19-20 Oct
2 days
MIKE HYDRO RIVER ECO LAB This two-day course teaches you the fundamentals of ecological modelling and gives you an introduction on how to develop an ecological model and set it up using MIKE HYDRO River MIKE ECO Lab. Focus is on 1D systems. Greece
19-20 Oct
2 days
WEST This two-day course gives you an overview of the aspects to be addressed when modelling biological wastewater treatment plants. Training in  the WEST wastewater treatment plant (WWTP) modelling and simulation software is included. Bulgaria
23-24 Oct
2 days
MIKE FLOOD This two-day course teaches you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for river flood modelling. Indonesia
23-24 Oct
2 days
MIKE FLOOD This two-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Canada
25-27 Oct
3 days
MIKE HYDRO RIVER This three-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River India
25 Oct
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
25-26 Oct
2 days
WATER RESOURCES INFORMATION MANAGEMENT This two-day course gives you a sound knowledge of information management ‘Best Practices’ and how to configure systems to support your specific needs and the decision support processes. South Africa
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Upcoming webinars

25 Oct
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 13:00-14:00 UTC Online
31 Oct
1 day
MIKE HYDRO River Introduction to fully dynamic modelling with MIKE HYDRO River. A 1-hour free webinar, 13.00 - 14.00 UTC Online
1 Nov
1 day
MIKE OPERATIONS Real-time overview of data for operational and analytical use. Learn how you can integrate observed and forecast data with numerical models with the use of DHI MIKE OPERATIONS Software. 07.00 UTC Online
1 Nov
1 day
MIKE URBAN/MIKE FLOOD 1 hour free webinar: Urban flooding: Analysis of urban floods through numerical models in one and two dimensions. Using the software MIKE URBAN-MIKE FLOOD 2017. 14.00 UTC Online Register
2 Nov
1 day
MODELLING THE EFFECTS OF HEAVY RAINFALL EVENTS: OUR SOLUTION This Webinar will be held in German. The webinar will introduce our solution for managing the risks of urban flooding caused by heavy rainfall events. We will illustrate the methods and tools used to identify these risks, to establish effective warning systems and to develop protective measures. A 1-hour free webinar, 8.00 - 9:00 UTC Online
2 Nov
1 day
MIKE URBAN This free, one hour webinar will provide a clear overview of the relatively simple data needs for a wastewater and/or stormwater collection system model, and the process that is typically used to develop a model.  The objective of this presentation is to bridge the perceived knowledge and data gap that often exists with small communities and help them realize that a small investment in modeling can yield significant improvements in optimizing infrastructure investments. 16:00-17:00 UTC (12pm EST) Online
9 Nov
1 day
MIKE 21 This free, one hour webinar will present agent-based modeling of marine mammal behavior, specifically quantifying connectivity between geographically distinct marine habits. 16:00 - 17:00 UTC (12pm EST) Online
14 Nov
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 13.00 - 14.00 UTC Online
15 Nov
1 day
FEFLOW Groundwater Modelling at Mine Sites, The Webinar will be held in Spanish. 15.00 UTC Online
16 Nov
1 day
WaterNet-Advisor This Webinar will be held in German. The webinar will cover the following: • Introduction to the WaterNet Advisor • How can you benefit in your daily operations? • Live demo of key applications in WaterNet Advisor • Q&A session: Bring your technical questions and get answers from our Water Supply Systems Expert You may benefit from the webinar if you’re working in water utilities, municipalities, fire departments, risk management agencies or emergency response teams. 09.00 -10.00. UTC (10.00 CET) Online
More webinars